FAQs
Q: What is your return and exchange policy?
A: At our room decor store, your satisfaction is our top priority. If, for any reason, you're not delighted with your purchase, we offer a hassle-free return and exchange policy. Detailed instructions on how to initiate a return or exchange can be found on our Refund Policy page on our website.
Q: Are the colors of the products accurate in the photos?
A: While we make every effort to display the colors of our products as accurately as possible, variations may occur due to factors like lighting and monitor settings. We provide detailed product descriptions alongside the product images to offer the best representation possible.
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including major credit cards like Visa, Mastercard, American Express, and Apple Pay. During the checkout process, you can choose your preferred payment option.
Q: What if the item I want is out of stock?
A: If an item you want is currently out of stock, you can sign up for a back-in-stock notification on the product page. We will notify you via email once the item becomes available again.
Q: How much does shipping cost?
A: Good news! Currently, we offer free shipping worldwide, so you can enjoy the convenience of getting your items delivered to your doorstep without any additional charges.
Q: How long does shipping take?
A: Shipping times can vary depending on your location and the selected shipping method. Once your order is confirmed, we will provide an estimated delivery date. Please keep in mind that factors such as customs clearance and local courier services can impact delivery time. We make every effort to ensure your items are promptly delivered.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to numerous countries worldwide. When you reach the checkout process, you can choose your country from the available options. Please note that international shipping may be subject to customs duties or import taxes, which are the recipient's responsibility.
Q: Can I track my order?
A: Absolutely! Once your order is dispatched, you'll receive a confirmation email containing a tracking number. You can use this number to track your package either through our website or the courier's tracking portal.
Q: Can I cancel or modify my order after it has been placed?
A: Our goal is to process and ship orders promptly. Consequently, once an order is placed, changes or cancellations may not always be feasible. However, please reach out to our customer support team as soon as possible, and we will do our best to accommodate your request.
Q: Do you offer discounts or promotions?
A: Yes, we regularly offer discounts and promotions on our products. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals and offers.
Q: How can I contact your customer support team?
A: You can get in touch with our friendly customer support team via email at vellumventure@gmail.com. We're available to assist you with any questions, concerns, or feedback you may have from Monday to Friday. We strive to respond promptly and provide the best possible assistance.
We hope this FAQ section has effectively addressed your queries. If you require further assistance, please don't hesitate to contact us. Happy shopping!
